FAQ
Frequently asked
What MediaDocks does, what it deliberately does not do, and how it treats your links.
FAQ
Common questions
Scope, quality, privacy and limits — including what it will not do.
Interactive Troubleshooting
Instant diagnostic & fix finder
Search any symptom or error message to get the exact reason and instant resolution.
This link has expired
Why this happens: A resolved link is only valid for 30 minutes, so zero residual data lingers on the server.
Paste the same URL again to generate a fresh stream descriptor.
Only 360p / 720p is offered on a video you know is 4K / HD
Why this happens: Higher resolutions arrive as separate video and audio streams that must be combined on demand.
Pick the highest offered rung or check back in a moment while the stream indexes.
This content is private or unavailable
Why this happens: The post is behind a login, restricted to private followers/friends, age-gated, or has been removed.
Ensure the content is publicly visible without logging into an account.
This file is larger than the limit (500 MB)
Why this happens: Single downloads are capped at 500 MB to keep the streaming pipeline ultra-fast for everyone.
Pick a lower resolution (e.g. 1080p instead of 4K), or download the audio MP3 track.
The download sits at 'Preparing' for a while
Why this happens: Video and audio streams are being fetched, muxed, and buffered before sending to your browser.
Give it 15-60 seconds for long HD videos. Lower rungs and audio download almost instantly.
Please wait a moment and try again
Why this happens: A light rate limit allows up to 5 concurrent downloads per minute per visitor.
Wait about 45 seconds, then resume your downloads.
Got a link? That is the entire setup.
No account required, no software installation, no hidden limits. Paste a public media link and pick the resolution you want.