We're here to help
Have a question about a video resolution, a bug to report, or an inquiry regarding our service? Reach out to the team at SAP DigiTech Solutions.
Direct Channels
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Choose the channel that best suits your inquiry. We do not use automated bot replies; real software engineers respond to your messages.
Direct Support Email
For general questions, bug reports, and assistance.
sapdigitechsolutions@gmail.com
Send an email →DMCA & Copyright Inquiries
Dedicated channel for copyright notices and content removal requests.
sapdigitechsolutions@gmail.com
Submit DMCA Notice →Response Window
Our engineering team reviews all incoming requests promptly.
Monday – Friday (24 to 48 Hours)
Important Policies
Before reaching out, you may find instant answers in our documentation:
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Frequently asked before contacting
Why did my video link report 'unavailable'?
If the link is from Instagram or Facebook, it is often login-walled or restricted to friends. MediaDocks operates strictly on public links without using accounts or cookies.
Why is a 1080p download taking longer to start?
High resolutions arrive as separate video and audio streams that must be multiplexed with FFmpeg before the file is delivered. A 10-minute 1080p video takes approximately two minutes.
What is the maximum file size limit?
Single downloads are capped at 500 MB to ensure server responsiveness and prevent memory exhaustion. For long videos, choose a lower resolution or select the audio-only MP3/M4A option.
Got a link? That is the entire setup.
No account required, no software installation, no hidden limits. Paste a public media link and pick the resolution you want.